A record of the programs, initiatives, and systems I've built across 10+ years of project and program management. Each role, anchored by the actual work.
Designed and led AI enablement across 8+ teams. Piloted AI-powered workflow automations with CX Product and Operations before recommending and scaling approved tools across Product and Engineering. Built a prompt library and AI workflow documentation with role-based guidance, standardizing how teams used Claude and ChatGPT for document generation, reporting, and cross-team communication. Ran training sessions that drove hands-on adoption and embedded AI into standard operating practices.
Built a net-new process from scratch under direct CEO directive, no prior system existed. Designed identification, triage, resolution, and scaling across 5 product lines and 400 issues. Introduced AI-assisted PRD generation that cut hours of work to minutes and opened the process to the full team, not just PMs.
Program managed a post-merger team of approximately 80 people across Product, Engineering, Design, UX Writing, Research, and Analytics, dispersed across the US, Poland, and India. Unified three distinct teams (eCommerce, Retention, and a proprietary product line) into a cohesive operating unit while preserving each team's individual identity. Led program management for the proprietary product line launch, a major cross-functional initiative touching Marketing, Legal, and Customer Care.
As a new CPO joined the organization, Focus Areas evolved into Executive Initiatives, an expanded, restructured program that grew from 10 to 23 initiatives across more teams and focus areas. I continued to own the program infrastructure, process, and scaling. Each focus area remained co-owned with its respective business VP as executive sponsor. My personal portfolio of initiatives spanned Retention, Ecommerce, Pricing and Packaging, Proprietary Product, and the UXD Quality Improvement Program, each requiring cross-functional alignment, executive visibility, and consistent delivery under high scrutiny.
Transformed a reactive 90-minute weekly reporting meeting into a proactive bi-weekly system for an audience of 140+ including Co-CEOs, CPO, CTO, CMO, and VPs. Redesigned templates to anticipate leadership questions, split meetings into .com and international, and established a 24-hour pre-distribution cadence. Reports became a test repository referenced across the org long after the meetings ended.
Led cross-functional teams implementing AI/ML-driven process automation, improving operational efficiency and reducing friction through better documentation and cleaner handoffs. Coordinated cross-functional A/B testing across a UX design quality improvement program, translating design enhancements into measurable conversion rate and engagement gains.
Launched Focus Areas, a program of high-priority executive initiatives tied directly to company revenue and business metrics, co-owned with my respective VP. The program launched with 10 focus areas spanning the most critical business priorities across the product org. The initial process developed to support the program failed, and rather than let it take the program down with it, we reverted to the original process, a decision that salvaged Focus Areas and kept the initiatives moving forward. That same resilience in the process became the foundation for what came next.
Program managed large-scale K-12 platform initiatives serving thousands of schools nationwide. Oversaw cross-functional projects within a $2M+ program budget, owning end-to-end scoping, resource allocation, and dependency tracking across concurrent programs to drive consistent on-time delivery.
Led program management for the organization's first-ever mobile application, a K-2 educational game, free for families. Coordinated a major cross-functional launch touching product, engineering, design, and external stakeholders to bring a net-new product format to market.
Owned project delivery for the organization's longest-running corporate partner relationship, managing the company's largest-budget sponsored initiative and driving scope expansion throughout tenure. Built the trust and delivery consistency that kept a flagship partnership growing.
Identified process gaps and led product improvement initiatives across e-learning product lines, bridging Product and Engineering. Built data-driven strategic improvement plans in Excel, synthesizing insights from Looker and Jira to prioritize features with the highest bug report rates, reducing support incidents by ~22% across product lines.
Earned both the PMP and CSM certifications concurrently while working full-time. These certifications have been active since 2021, reflecting a long-standing commitment to the craft of project and program management, not a checkbox, but a foundation.
Led end-to-end project management of simultaneous accreditation processes for NAEYC and Georgia Quality Rated, two of the most rigorous standards in early childhood education. Achieved both accreditations through strategic planning, stakeholder engagement, compliance mapping, and process redesign, on time and within budget.
Managed daily school operations and the center's nutrition program alongside accreditation work, building the organizational muscle for running multiple concurrent programs, managing cross-functional stakeholders, and delivering on commitments with limited resources.
Actively exploring Senior PM, Director of Program Management, Principal PM, Product Operations, and Chief of Staff roles at startups and mid-size SaaS companies.