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Program Manager · Strategist · Leader

Stacey A. McCalmon

AI-Enabled Senior Program Manager

Strategic Program Manager with 8+ years leading cross-functional initiatives across SaaS tech environments. Known for building scalable SOPs, aligning teams, and using data to improve execution, efficiency, and business outcomes across high-impact programs.

Who I am

Think of me as the band director who teaches synchronized swimmers how to ballroom dance — different teams, different rhythms, one seamless performance.

Revenue driven
$1.5M
Via cross-functional A/B testing at BOLD
Efficiency gained
~30%
AI-powered workflow automation across 8+ teams
Top skills
Program Strategy OKR/KPI Frameworks AI/ML Integration Change Management Jira · Looker Stakeholder Alignment
📘
Published Author
The Early Career PM Handbook — templates, case studies & frameworks
0+
Years Experience
0+
Stakeholders Aligned
0+
Teams Led Concurrently
0
Industry Certifications
About Me

The PM who bridges people, process & possibility

I'm a Strategic Program Manager with 8+ years of experience leading cross-functional initiatives across SaaS tech environments. I have a proven track record driving global product launches, AI-enabled operational improvements, and roadmap delivery in partnership with senior leadership — bringing technical fluency, operational rigor, and cross-functional credibility to every room I'm in.

I hold PMP and CSM certifications (plus SAFe 5 SSM), and I'm a PMI volunteer and author of The Early Career Project Manager Handbook — a resource for PMs navigating their first 1–3 years in the field.

Program Management Cross-functional Leadership AI/ML Tool Integration Agile · SAFe · Scrum OKR/KPI Framework Development Stakeholder Management Product-Led Growth Ops Change Management Global Go-to-Market Strategy Jira · Looker · Excel Process Improvement Product Operations
🗺️

Strategic Program Leadership

Translating company vision into executable roadmaps, managing complex interdependencies, and aligning cross-functional teams around shared outcomes.

⚙️

Operational Excellence

Designing scalable processes, governance frameworks, and systems that give teams clarity, accountability, and momentum.

🤖

AI-Powered PM Practice

Integrating AI into program workflows to accelerate documentation, reporting, and decision-making — and coaching teams on adoption.

🌐

Global Team Management

Leading distributed, cross-cultural teams across multiple time zones with trust, clear communication, and momentum.

📈

Data-Driven Execution

Building Jira dashboards, OKR frameworks, and reporting cadences that surface the right signals at the right time.

Experience

Career Highlights

8+ years driving outcomes across SaaS, edtech, and nonprofit — from technical analyst to program leadership.

10/2024 – 3/2026BOLD · ResumeNow · MyPerfectResume · LiveCareer
Program Manager II, CX Product
  • Strategic advisor to the VP of Revenue Experience; drove AI-powered workflow automation and process improvement across 8+ teams, improving operational efficiency by ~30%.
  • Owned quarterly roadmap planning for 3 global product teams, driving alignment across 40+ stakeholders in Product, Design, Research, Analytics, Engineering, Marketing, Localization, and CX.
  • Owned program KPI frameworks and Jira dashboard development across global roadmap initiatives, enabling teams to track delivery health and surface blockers early.
  • Built and operationalized SOPs, launch playbooks, and quality frameworks, driving change management and training initiatives that scaled repeatable, data-driven execution.
  • Served in a Scrum Master capacity, facilitating release planning and backlog grooming across engineering squads.
  • Piloted an informal mentorship program for junior project managers, leveraging PMP expertise to accelerate ramp time and strengthen team delivery capacity.
8/2023 – 10/2024BOLD · ResumeNow · MyPerfectResume · LiveCareer
Sr. Project Manager, CX Product
  • Managed end-to-end product operations for core product lines, leveraging data science to enhance customer experience and retention while supporting the SVP of Product.
  • Led cross-functional teams implementing AI/ML-driven process automation, improving operational efficiency and reducing friction through better documentation and cleaner handoffs.
  • Drove $1.5M in revenue by coordinating cross-functional A/B testing across a UX design quality improvement program, translating design enhancements into measurable conversion and engagement gains.
  • Designed and maintained product health reporting infrastructure across multiple platforms, providing leadership with real-time delivery risk visibility.
  • Independently owned and facilitated global biweekly product reviews, translating complex program status into executive-ready insights for VP and C-suite decision-making.
8/2021 – 3/2023Blackbaud [EVERFI]
Project Manager, Product & Engineering
  • Program-managed large-scale K–12 platform initiatives serving thousands of schools nationwide, leading cross-functional collaboration to deliver data-driven solutions.
  • Oversaw cross-functional projects within a $2M+ program budget, implementing automation and process improvements that optimized product delivery.
  • Owned end-to-end scoping, resource allocation, and dependency tracking across concurrent programs to drive consistent on-time delivery and course-correct at-risk initiatives.
  • Owned project delivery for EVERFI's longest-running corporate partner relationship, managing the company's largest-budget sponsored initiative and driving scope expansion throughout tenure.
8/2018 – 8/2021Varsity Tutors
Technical Analyst, Product & Engineering
  • Leveraged a Technical Analyst seat at the intersection of Product and Engineering to identify process gaps, lead improvement initiatives, and drive partner experience efficiency across e-learning product lines.
  • Built data-driven strategic improvement plans in Excel, synthesizing insights from Looker and Jira to prioritize features with high bug report rates, reducing support incidents by 30%.
  • Concurrently earned PMP and CSM certifications during this tenure.
8/2017 – 8/2018Druid Hills Child Development Center
Program Manager, School Operations
  • Led end-to-end project management of dual accreditation initiatives (NAEYC & Georgia Quality Rated), achieving accreditation status through strategic planning, stakeholder engagement, and compliance oversight.
  • Managed program operations and led business transformation projects, delivering on-time and within budget while driving measurable improvements in operational efficiency.
What I Do

Areas of Expertise

From enterprise program governance to early-career PM coaching — I bring the full spectrum to the table.

01
🗺️

Program Strategy & Roadmapping

Translating org strategy into actionable roadmaps. Defining milestones, managing interdependencies, and keeping leadership aligned every step of the way.

02
⚙️

PMO Design & Process Systems

Building intake frameworks, governance structures, and reporting cadences that scale with the organization and give every team member clarity.

03
🤖

AI-Assisted Program Ops

Integrating AI tools into PM workflows from automated status updates to intelligent risk flagging — and building the adoption playbooks teams need.

04
👥

Cross-Functional Leadership

Aligning engineering, design, product, marketing, and ops stakeholders around shared goals — with the facilitation skills to make it stick.

05
📊

Data & Dashboard Strategy

Designing Jira dashboards, OKR trackers, and reporting systems that surface actionable insights — not just data — for every level of stakeholder.

06
🎓

PM Coaching & Consulting

Advising startups on their first PM function, and coaching early-career PMs through ambiguity, building stakeholder trust, and accelerated growth.

Impact

Results That Speak

A sampling of the measurable, lasting impact I bring to every program I lead.

$1.5M

Revenue Driven at BOLD

Coordinated cross-functional A/B testing across a UX design quality improvement program, translating design enhancements into measurable conversion rate and product engagement gains.

~30%

Operational Efficiency Improvement

Drove AI-powered workflow automation and process improvement initiatives across 8+ teams at BOLD, improving efficiency through faster delivery cycles, reduced manual work, and quicker cross-team turnaround.

40+

Stakeholders Aligned Across 3 Global Teams

Owned quarterly roadmap planning across Product, Design, Research, Analytics, Engineering, Marketing, Localization, and CX — keeping priorities and delivery timelines on track across multiple regions and languages.

$2M+

Program Budget Managed at Blackbaud

Oversaw cross-functional projects within a $2M+ program budget at EVERFI, implementing automation and process improvements that optimized product delivery and increased operational efficiency.

Credentials

Certifications & Credentials

Formally trained, continuously learning, always certified.

🏆
PMP®
Project Management Institute
#2918229
🔄
CSM®
Scrum Alliance
#001174550
SAFe® 5 SSM
Scaled Agile, Inc
#20081300-2407
🌐
PMI Member
Project Management Institute
Active Volunteer
Let's Work Together

Open to the right opportunity

I'm actively exploring Senior Program Manager, Head of Program Management, and Principal PM roles at mid-size SaaS companies. If you're building something ambitious and need someone who creates order from complexity — let's talk.

Education & Earlier Experience
Education
Georgia Southern University
Bachelor of Science · Human Development & Family Science
Certifications
PMP® · Project Management Institute · #2918229
CSM® · Scrum Alliance · #001174550
SAFe® 5 SSM · Scaled Agile, Inc · #20081300-2407
Earlier Experience
Team Lead & Project Coordinator · Druid Hills Child Development Center 2015–2017
Lead Teacher · Bright Horizons 2012–2014